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Email services are in the industry for many years now, and they are still considered as one of the most preferred means of communication. Among the wide range of available email service providers, Yahoo mail is a well-known name. There are millions of email users all over the world who prefer Yahoo’s email services over all other available options, mainly because of its vast features and reliable customer support help center. The Yahoo customer support and its features are among the factors that have provided great help to attract such a higher number of users worldwide. It has always been among the most preferred email services since it debuted in the email market.

Yahoo Mail is known for offering the services in two variants – Premium and Free. This allows users to easily select the most appropriate one as per their requirements. If you need to use the emails for personal reasons, then you may go for the free Yahoo services. However, if you need the services for professional purposes, it is suggested to go for the Yahoo Account Pro version. What mainly distinguishes the paid version of Yahoo Mail from the free one is the availability of additional Yahoo customer support options. To know what the different Yahoo customer support options available are, follow the information below. However, before that let us know the common issues for which users mainly seek assistance from Yahoo customer support.

Common Issues for Which Users Seek Assistance from Yahoo Customer Support

Like any other email service users, Yahoo Mail users also experience one or the other problem with their Yahoo Mail account. Some of the most common issues and queries raised by Yahoo users are as follows:

  • Unable to access Yahoo Mail Account: This is generally the most reported concern of Yahoo users. When you are unable to access your Yahoo account, it is either because you have forgotten your password or entering it incorrectly, or because someone has hacked your account and changed the password.
  • Temporary Error Codes: This is one of the most annoying issues that users face a lot of trouble handling. While some of the Temporary error codes are technical glitches that get fixed automatically, then there are some error codes which require assistance from Yahoo Customer Support.
  • File Attachment Issue: File attachment issue generally occurs when you are trying to attach an invalid format file. Exceeding file size, virus infected file, incorrect file name, etc. are the reason causing issue attaching a file.
  • Unable to Send or Receive Emails: When you configure your Yahoo Mail account on a third-party email client with incorrect IMAP/POP settings, you may face trouble sending or receiving emails in your Yahoo Mail account on a third-party email program.
  • Issue Recovering Lost or Deleted Emails and Contacts: Anyone can commit mistakes and can lose important emails and contacts accidentally. In such a case, contacting Yahoo customer support is the best way to recover your valuable data.
Yahoo Technical Problems

Apart from the above-mentioned issues, there are numerous other problems experienced by users in their account. If you are unable to overcome any sort of issues, the best way to get them fixed is by reaching Yahoo customer support. There are numerous assistance options offered by Yahoo customer support that users can choose from to find satisfactory support.

The solution to Some of the Common Issues Experienced by Users

Below, you can find the solution to three of the most common issues experienced by users in there Yahoo Mail account.

Hacked Yahoo Mail Account

If you are sure that you are entering the correct login credentials (with no caps lock key turner ON) but still facing problem accessing your Yahoo account, the problem could be occurring because your account has been hacked by someone. In such a case you can regain access to your hacked Yahoo Mail account by resetting the password. Here are the steps to reset the password of Yahoo Mail account.

  1. Go to the Yahoo Sign-in Page and enter your Yahoo email address in the provided field. Then click on the “Next” button, you will be directed to the next screen where you will need to enter your account password.
  2. On the next screen, click on the “I forgot my password” link located below the Sign in button. You will be directed to the next page where you will be prompted with one of the account recovery options associated with your Yahoo Mail account.
  3. NOTE: Yahoo account recovery options comprise phone number and/or email address you added to your account at the time of account registration.

  4. Depending on the account recovery option prompted on your screen, you will need to take the action mentioned below:
  5. If your phone number (partially visible) is shown on the screen and you have access to it, click on the “Yes, text me a verification code” button. You will get a “Verification code” on your phone number. Enter the code in the prompted field on the next screen. However, if you don’t have access to your phone number, you will need to click on the “I don’t have access to this phone number” button. Doing so will take you to the next screen where you will be given the next account recovery option available.

    If you see your email address (partially visible) on the screen and you have access to it, click on the “Yes, please send me a verification code” button. You will receive an email with your verification code. Enter the code in the provided field. In case you don’t have access to your email address, click on the “I don’t have access to this email address” button. Doing so will direct you to the next available account recovery option.

  6. After entering the Verification code in the provided field on the next screen, click on the Verify/Continue button. You will be directed to the next screen.
  7. On the next screen, you will be given two options like these:
    • Continue
    • Create a new password
  8. To reset your Yahoo Mail account password, click on the option – “Create a new password”. This will direct you to the “Password Reset” page.
  9. You will need to enter your “New Password” in the prompted fields and click on the “Continue” button. The Password of your Yahoo Mail account will be reset right away.
  10. After that, you will be prompted to review your account recovery options. Here, you will be able to add and remove the account recovery options.
  11. After reviewing your account recovery options and making desired updates to it, click on the “Looks good” button. Finally, you will be directed to your Yahoo Mail account.

How to Use Account Key with Yahoo Mail?

This is another most common queries raised by Yahoo Mail users to enhance the security of your account. Account Key feature in Yahoo Mail works as an enhanced security tool as it secures the access to your account by associating it with your Phone device. Once you activate this feature, you can sign in to your account only after allowing the access through a notification sent on your phone. Below are the steps to activate the Account Key feature and how to manage it.

  1. Sign in to your Yahoo Mail and click on your Profile Picture located on the upper-right corner. This will open a drop-down menu on your screen.
  2. From the drop-down menu, you will need to click on the Account info option. You will be directed to the Account info page of your Yahoo Mail account.
  3. Under the Account info page, you will need to select the Account security option.
  4. Under Account security page, you will need to click “See how it works” button.
  5. Next, select the mobile device and app on which you wish to activate the Account Key option.
  6. Then, click on the Send me a notification option on the next screen. You will receive a notification on your chosen mobile device in the app.
  7. Tap on Approve icon (right icon) on your mobile device to allow access to your account.
  8. After that, you will need to click on the Always use Yahoo Account Key option on your web browser to permanently activate this feature.
  9. Then, you will need to confirm your mobile number on the next screen.
  10. NOTE : Confirming your mobile number is necessary in order to get access to your account when you are unable to access your device.

  11. This way you will be able to activate the Account Key feature for your Yahoo account. After that, you can use the Account Key to get access to your account.

How to Use Yahoo Account Key?

Now to use Yahoo Account key from next time onwards, follow these steps.

  1. Go to the Yahoo sign-in page on a supported web browser.
  2. Next, you will need to enter your Yahoo ID in the provided field and click Next.
  3. A notification will be sent to the mobile device on which you activated the Account Key feature.
  4. Tap on the notification sent by Yahoo on your mobile device and tap the Approve icon (right tick icon).
  5. Alternatively, you can also open the Yahoo app, tap on the Account Key icon and then on the Approve icon.

NOTE : Sometimes, you could be asked to enter or tap on the verification code to confirm your identity.

To Manage Yahoo Account Key

From a web browser

  • Go to the Yahoo Account security page after signing in to your Yahoo Mail account.
  • Click Manage option for “Yahoo Account Key”.
  • Next, click on the toggle icon located next to the device you wish to enable or disable Account key.
  • You can click Disable Account Key option to switch back to a password system security for your Yahoo Mail account. This option is located at the bottom of the page.

From a Yahoo mobile app

  • Tap on the Menu icon in your Yahoo application.
  • Select the Account Key icon and then tap on the Manage Account Key option.
  • Next, you will need to tap on the toggle (right) option for the device you wish to enable or disable Account Key.
  • You can tap on the Disable Account Key option to use a password system for accessing your account. This option is located at the bottom of the screen.

Unable to Send and Receive Emails in Yahoo Mail on Email Client

If you are unable to send or receive emails in your Yahoo Mail account on an email client such as Outlook, the problem could be occurring due to incorrect IMAP configuration of your Yahoo Mail account. Below you can find the correct way to configure your Yahoo Mail account on Outlook using IMAP.

  1. Open Outlook email program on your computer and click the File tab located on the top-left corner of the window.
  2. From the drop-down menu that appears on your screen, you will need to click Add Account option. This will take you to the next window where you will need to select Manual setup or additional server types option. Then click on the Next button.
  3. Next, you will need to select the POP or IMAP option and click the Next button. This will take you to the POP and IMAP Account Settings window.
  4. In the next window, you will be prompted to add the required information as mentioned below:

    User Information

    • Your Name: Enter your Name
    • Email Address: Enter your Yahoo Mail Email Address.

    Server Information

    • Account Type: Select IMAP
    • Incoming mail server: Enter imap.mail.yahoo.com
    • Outgoing mail server (SMTP): Enter smtp.mail.yahoo.com

    Logon Information

    • User Name: Enter your User Name
    • Password: Enter your Password
  5. Next, click the More Settings button located at the lower-right corner on the same window. Here, you will need to select Outgoing server tab and select the checkbox next to the following options on your screen:
    • My outgoing server (SMTP) requires authentication
    • Use same settings as my incoming mail server
  6. Then, go to the Advanced tab and verify the information on your screen using the following info:
    • Incoming server (IMAP): Enter 993 or 143
    • Incoming server encrypted connection: Select SSL
    • Outgoing server (SMTP): Enter 587 or 465
    • Outgoing server encrypted connection: Select TLS or Auto
  7. After that, click the OK button and then on the Next button. This will open a Test Account Settings window on your screen. Considering that you entered all the information correctly, on the next screen, you will see the notification of testing process getting completed successfully.
  8. NOTE : In case the test doesn’t complete successfully, you will need to review the information and ensure that no wrong entry is made by you in the previous steps.

  9. Finally, click on the Finish button after the test gets completed. Now, you can start accessing your Yahoo Mail account easily on Outlook.

In case you are unable to clear these common using the above-mentioned information, or you need assistance for any other problem in your Yahoo Mail account, you can contact the Yahoo customer support using the information provided below.

Ways to Contact Yahoo Customer Support

Yahoo customer service comprises numerous support options that allow users to easily get an answer to their varied queries and concerns. From help articles, frequently asked questions to email, live chat, and phone support, the Yahoo customer support offers every possible assistance options for the users to get prompt assistance. The assistance options are as follows:

  1. Yahoo Customer Support Help Articles
  2. For most of the common issues, you can easily find ample information in the Help Articles section of Yahoo customer support. Whether you need to change your Yahoo password, enable Account key or need IMAP/POP settings, you can find all such information in the Help Article section. To get to Help Articles, just go to the Yahoo Help Center page, select the Mail tab, enter your query in the provided search field. From the search result, you can select the relevant Help Article to get solution for your problem.

  3. Frequently Asked Questions
  4. For common queries that are raised by users frequently, Yahoo customer support has a dedicated page termed as Frequently Asked Questions. At FAQs, user can browse through the different topics to get an answer for their particular query. You can find the FAQs section in the Yahoo Help Center page. It is located on the left-hand-side panel.

  5. Yahoo Customer Support Social Media Pages
  6. Yahoo customer support is also available via social media networking sites which are as follows:

    NOTE : Though you may not find assistance on these social media pages, you would find important updates and information about the latest happening in Yahoo products and service.

  7. Live Chat and Email Support
  8. In addition to the above, users can also seek assistance from Yahoo customer support via live chat and email support. To get assistance from Yahoo customer care via live chat and email medium, follow the steps provided below.

    • Go to the Yahoo Help Center page and click “Contact us” option.
    • Enter your Yahoo email address and choose the relevant Yahoo product.
    • Then, pass the Captcha verification and click on the Get Started option. On the next screen, you will be given these two options:
      • Contact Yahoo Specialist
      • See product related help articles
    • Select “Contact Yahoo Specialist” option, choose a category related to the problem you are experiencing from the given list.
    • Select a relevant category from “What can we help you with?” section.
    • After that, select the type of issue, you will be taken to the next screen where you will see these two options:
      • Chat with a Yahoo specialist
      • Email a Yahoo specialist
    Chat With a Yahoo Specialist
    • To contact a Yahoo specialist via live chat, select “Chat with a Yahoo specialist” option.
    • Next, enter the required details in the provided fields.
    • Then, click on the Create Request button.
    • Clicking on the Create Request option, you will be connected to a Yahoo specialist via Live Chat.
    Email a Yahoo Specialist
    • To get assistance from a Yahoo specialist via email support, select “Email a Yahoo specialist” option instead of “Chat with a Yahoo specialist”.
    • After that, follow the on-screen prompts to get assistance from a Yahoo specialist via email.

Yahoo Customer Support Phone Number (For Yahoo Account Pro Users)

If you are having a Yahoo account pro subscription, you can also seek assistance from Yahoo customer support via phone number. Here are the steps to get assistance from a Yahoo Live Agent via phone:

  • Go to the Yahoo Help page on your web browser.
  • Click on the Speak with a Live agent option located on the top-right corner.
  • This will take you to the next screen where you will be guided with further instructions to get connected with a live support agent.
  • After you are connected with a Yahoo Live Agent over the phone, you can easily get assistance for your problem.

As now you have complete information on how to contact Yahoo customer support for assistance, you can easily seek support for your particular issue at any time.

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