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The solution to Some of the Common Issues Experienced by Users

Below, you can find the solution to three of the most common issues experienced by users in there Yahoo Mail account.

Hacked Yahoo Mail Account

If you are sure that you are entering the correct login credentials (with no caps lock key turner ON) but still facing problem accessing your Yahoo account, the problem could be occurring because your account has been hacked by someone. In such a case you can regain access to your hacked Yahoo Mail account by resetting the password. Here are the steps to reset the password of Yahoo Mail account.

1. Go to the Yahoo Sign-in Page and enter your Yahoo email address in the provided field. Then click on the “Next” button, you will be directed to the next screen where you will need to enter your account password.
2. On the next screen, click on the “I forgot my password” link located below the Sign in button. You will be directed to the next page where you will be prompted with one of the account recovery options associated with your Yahoo Mail account.

NOTE: Yahoo account recovery options comprise phone number and/or email address you added to your account at the time of account registration.

3. Depending on the account recovery option prompted on your screen, you will need to take the action mentioned below:

If your phone number (partially visible) is shown on the screen and you have access to it, click on the “Yes, text me a verification code” button. You will get a “Verification code” on your phone number. Enter the code in the prompted field on the next screen. However, if you don’t have access to your phone number, you will need to click on the “I don’t have access to this phone number” button. Doing so will take you to the next screen where you will be given the next account recovery option available.

If you see your email address (partially visible) on the screen and you have access to it, click on the “Yes, please send me a verification code” button. You will receive an email with your verification code. Enter the code in the provided field. In case you don’t have access to your email address, click on the “I don’t have access to this email address” button. Doing so will direct you to the next available account recovery option.

4. After entering the Verification code in the provided field on the next screen, click on the Verify/Continue button. You will be directed to the next screen.
5. On the next screen, you will be given two options like these:
   • Continue
   • Create a new password
6. To reset your Yahoo Mail account password, click on the option – “Create a new password”. This will direct you to the “Password Reset” page.
7. You will need to enter your “New Password” in the prompted fields and click on the “Continue” button. The Password of your Yahoo Mail account will be reset right away.
8. After that, you will be prompted to review your account recovery options. Here, you will be able to add and remove the account recovery options.
9. After reviewing your account recovery options and making desired updates to it, click on the “Looks good” button. Finally, you will be directed to your Yahoo Mail account.

Unable to Send and Receive Emails in Yahoo Mail on Email Client

If you are unable to send or receive emails in your Yahoo Mail account on an email client such as Outlook, the problem could be occurring due to incorrect IMAP configuration of your Yahoo Mail account. Below you can find the correct way to configure your Yahoo Mail account on Outlook using IMAP.

1. Open Outlook email program on your computer and click the File tab located on the top-left corner of the window.
2. From the drop-down menu that appears on your screen, you will need to click Add Account option. This will take you to the next window where you will need to select Manual setup or additional server types option. Then click on the Next button.
3. Next, you will need to select the POP or IMAP option and click the Next button. This will take you to the POP and IMAP Account Settings window.
4. In the next window, you will be prompted to add the required information as mentioned below:

   User Information

   • Your Name: Enter your Name
   • Email Address: Enter your Yahoo Mail Email Address.

   Server Information

   • Account Type: Select IMAP
   • Incoming mail server: Enter imap.mail.yahoo.com
   • Outgoing mail server (SMTP): Enter smtp.mail.yahoo.com

   Logon Information

   • User Name: Enter your User Name
   • Password: Enter your Password
5. Next, click the More Settings button located at the lower-right corner on the same window. Here, you will need to select Outgoing server tab and select the checkbox next to the following options on your screen:
   • My outgoing server (SMTP) requires authentication
   • Use same settings as my incoming mail server
6. Then, go to the Advanced tab and verify the information on your screen using the following info:
   • Incoming server (IMAP): Enter 993 or 143
   • Incoming server encrypted connection: Select SSL
   • Outgoing server (SMTP): Enter 587 or 465
   • Outgoing server encrypted connection: Select TLS or Auto
7. After that, click the OK button and then on the Next button. This will open a Test Account Settings window on your screen. Considering that you entered all the information correctly, on the next screen, you will see the notification of testing process getting completed successfully.

NOTE : In case the test doesn’t complete successfully, you will need to review the information and ensure that no wrong entry is made by you in the previous steps.

8. Finally, click on the Finish button after the test gets completed. Now, you can start accessing your Yahoo Mail account easily on Outlook.

In case you are unable to clear these common using the above-mentioned information, or you need assistance for any other problem in your Yahoo Mail account, you can contact the Yahoo customer support using the information provided below.